Why you should outsource your live chat services?

Live chat outsourcing to a third party provider, whether they are located in the USA or Philippines is one of the best solutions to ensure the growth of your business. Email, phone and chat outsource company SupportYourApp can provide you with the best approaches for your live chat outsourcing needs.

What are main tips to outsourcing sales chat?

There are several tricks when it comes to outsourcing your sales chat. First, you have to make sure that your live chat sales team is expanded with the people with the right experience. Second, the question of timely and efficient outreach must be covered 100 percent. Sales team must be available 24/7. And finally, there is the question of pricing. If you want to get your quote, message us at hi@supportyourapp.com right now!

Is it possible to outsource chat operator for LinkedIn?

Reaching out to various contacts that you have connected with on LinkedIn is one of the most popular ways of communication in the business world. And of course, chat outsource LinkedIn communication is the solution, available for those who need it.

What is chat outsourcing pricing?

Pricing for chat outsourcing may vary. It all depends on hours of operations, platform coverage and how many people are going to be on the team. You can find out more about SupportYourApp pricing here.

Can I outsource chat support 24/7?

Of course! If you want to outsource your chat support right now, message us at hi@supportyourapp.com or get your quote right here.

Live Chat Support

51% of customers believe that your business should be available 24/7.

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Live Chat Support
Live Chat Answering Service

Features

Giving instant answers
Taking care of it all — from simple messages to complicated customer services inquiries (T1-T3)
Providing extensive expertise in answering services in different fields — from tech to e-commerce
Answering chat inquiries according to the scripts and professional background
Using our in-house developed chat software
Recording chat logs for transparency
Supporting customers during business hours and after hours
Setting up pre-chat bot (upon request)

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Personal Approach

We find an approach to every client’s needs.
Effective Support Tools

We implement the best and up-to-date tools into our daily work.
Expertise

We have a decade of expertise in delivering superb customer service.
24/7 Customer Support

We operate 24/7/365, including holidays.
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Our teams are ready to help your customers with any issue.
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We speak all major languages across major markets.

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in 10 days Integration: FAQ, template development, system integration, etc.
in 1 month LAUNCH: 1st month prepayment and we go LIVE
after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

Email
in-app
Chat
VoiP
Facebook
WhatsApp
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...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

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Kayako
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Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO — process certification that ensures clients’ data protection and management in accordance with global standards.
Digital Millennium Copyright Act is a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

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Oliver Breidenbach from Boinx Software Ltd. — **Oliver Breidenbach** CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Todd Penny from GoCodes — **Todd Penny** Founder,
GoCodes,
gocodes.com,
US.

Kevin La Rue from Skylum, Inc. — **Kevin La Rue** Vice President,
Skylum, Inc.,
Skylum.com,
US.

Chris Devor from Macroplant, Inc. — **Chris Devor** CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Monica Perez from Sign Easy — **Monica Perez** Head of CS,
Sign Easy,
signeasy.com,
US.

Josh Brown from Softorino Inc. — **Josh Brown** CMO,
Softorino Inc.,
softorino.com,
US.

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November 26, 2020 by SupportYourApp

Outsource Live Chat Support from SupportYourApp: Best Solution for You Business Growth

Table of Contents

Why outsource your web chat services to SupportYourApp?

If you feel like your live chat support services could be better. If you want to expand your team without any of the additional costs. If you want to see better results from live online chat sales, outsourcing is the right way to go.

SupportYourApp has a very extensive experience in providing live chat outsourcing services for businesses of any size and with any requirements. We can support any ticket flow, and we will do so efficiently and in a timely manner.

We support live chat communication with the users of dozens of businesses, which only helps us grow our expertise and become better. Moreover, as time goes by, live chat communication becomes even more popular, which means that live chat outsourcing solutions will only gain their popularity. After all, every respectful business conducting their business online must have a live chat communication possibility.

See the benefits of customer support live chat outsource. Get your quote from SupportYourApp right now.

Perks of website chat outsource

Of course, live chat outsourcing might not be the most obvious solution, when it comes to a huge flow of tickets and customer inquiries. But outsourcing your chat will let you see all the perks that come together with the process:

It is more convenient for your customers

Nowadays, customers are too busy to talk to the team on the phone. But, they still need assistance and good customer service. Emails, on the other hand, might take too long. Live chat is the perfect way for the customer to communicate with you as a vendor and a service provider — it is easy, free and doesn't take as much time. In other words, your customers will be satisfied with our best live chat outsourcing services.
It is going to get full attention

SupportYourApp’s dedicated team will give the chats their full attention which will ultimately result in resolution of any backlog and in your customers feeling heard and understood. In the long run, customer satisfaction level is going to rise and the customer base itself is going to grow. Making sure that your customers get full attention through outsource customer chat services is one of the best business solutions that you can make.
Cut your costs and resources required

Hiring live chat operators, a dedicated manager, installing expensive subscription-based software, all in hope to develop your brand and expand your customer base by making sure it gets a direct response from one of your live chat agents. Imagine the trouble and the resources needed to set up the process! But not with live chat outsourcing. We at SupportYourApp will not only answer chats, but will also hire, onboard and train the team (all with your agreement). We will control the performance of the team and will deliver you only the most needed information.

Live chat outsourcing and KPIs: SupportYourApp and how we maintain them

There are many companies that want to outsource their live chat operators. And of course, SupportYourApp welcomes them as they help us grow and find more valuable solutions for our future flow. And chat, being one of the most popular means of communication between the customers and our support team sets the most demanding KPI for every team that provides outsourced live chat answering services.

The KPI: one of the most popular KPI set for our live chat teams is first response time. We keep it for as low as 10-15 seconds, because the customers usually expect to be answered and their issue to be resolved right away in the shortest amount of time.

The demand: another popular demand from the customers is the possibility to talk to a real person and not a robotic-sounding machine.

The resolutions: of course, 10-15 seconds might not seem like an awful amount of time. But, when taking into account that most of our teams deal with a very big flow and that most of our consultants have to multitask to keep the processes up and running, the picture becomes a bit more colorful. Surely, having a lot of experience in live chat outsourcing, we have developed a Customer Response Matrix that allows our consultants to answer fast thanks to certain templates, all the while giving them the freedom to personalize the messages. This ensures that we reply in the shortest of time, all the while providing a personal touch for each customer.

The tool: surely SupportYourApp works with any embedded chat. Zendesk, Intercom, Freshdesk and so on. We also have our own in-house developed QCRM system. And we have to say, it is quite popular among our clients. It provides us with solutions and the tools needed to resolve the customers’ issues in the shortest time.

Outstanding live chat outsourcing with SupportYourApp

Ensure the highest possible UX 24/7/365

SupportYourApp, as a live chat outsourcing support service provider, are functioning around the clock. This means that you and your customers will be covered non-stop, which, in the long run, will ensure the highest UX possible. Around-the-clock live chat outsourcing ensures that your business grows and scales.
Resolve customer's issues in the shortest time possible

Even though live chat outsourcing is not really perceived as the quickest way to resolve customers’ issues (phone still seems much quicker), it still gains a lot of popularity. That is why we pay extra attention to the time it takes us to resolve customer’s issues via live chat — whenever possible we answer as quickly and in as few live chat iterations, as possible.
Speak your customer's language

SupportYourApp live chat outsourcing consultants speak 30+ languages, which means that we will find a quality approach and ensure a high customer experience rate for those using live chat to connect with us from anywhere.
Scale your business — we will take care of chat support outsourcing

Outsource your live chat agents and you will see how many resources free up. It will allow you to focus more on your agenda and your day-to-day operations rather than on your live chat agents. Scale your product and take care of your company. We will take care of your live chat outsourcing processes.
Keep all your live chat conversations secure

SupportYourApp is PCI/DSS & ISO-certified, so you don’t have to worry about the safety of your customer’s data. Instead, put those freed resources into managing and scaling your business.

FAQ

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Ask Us A Question

Why you should outsource your live chat services?: Live chat outsourcing to a third party provider, whether they are located in the USA or Philippines is one of the best solutions to ensure the growth of your business. Email, phone and chat outsource company SupportYourApp can provide you with the best approaches for your live chat outsourcing needs.

What are main tips to outsourcing sales chat?: There are several tricks when it comes to outsourcing your sales chat. First, you have to make sure that your live chat sales team is expanded with the people with the right experience. Second, the question of timely and efficient outreach must be covered 100 percent. Sales team must be available 24/7. And finally, there is the question of pricing. If you want to get your quote, message us at [email protected] right now!

Is it possible to outsource chat operator for LinkedIn?: Reaching out to various contacts that you have connected with on LinkedIn is one of the most popular ways of communication in the business world. And of course, chat outsource LinkedIn communication is the solution, available for those who need it.

What is chat outsourcing pricing?: Pricing for chat outsourcing may vary. It all depends on hours of operations, platform coverage and how many people are going to be on the team. You can find out more about SupportYourApp pricing here.

Can I outsource chat support 24/7?: Of course! If you want to outsource your chat support right now, message us at [email protected] or get your quote right here.