How to hire a call center?

While selecting one of many call center outsourcing companies, it is important to consider whether their services fully suit your expectations and whether the outsourced call center for hire is ready to be fully flexible and adaptable. Contact us at hi@supportyouapp.com to find out more about our services.

What are the considerations before outsourcing a call center?

Before outsourcing your contact center, consider how big your team should be, how much time the team will have to dedicate to answering calls and whether you want a dedicated or a shared team. Surely all of this needs to be thought over before contacting an outsourced call center provider.

What is a fair cost to outsourcing a call center?

The cost of outsourcing call center solution fully depends on your business needs. Contact us at hi@supportyourapp.com if you want to find out more about our pricing.

How much do companies save on outsourcing call center?

The cost of supporting the team, expanding your office, buying and installing the latest technologies, conducting team building sessions and so on are all saved if you outsource your contact center support.

What is the best contract for call center outsourcing?

The most important thing to remember when outsourcing a call center, is that it must fully suit your needs and business plan and not include any hidden clauses and additional points.

Call Center Outsourcing

Outsource your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion.

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Solutions

Let’s talk to find out what services are going to be right for you!

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Features

Greeting the callers with a special script
Developing custom answering scripts
Ensuring the fastest pickup time
Recording all phone calls for an easy review process
Providing Tier 1-Tier 3 support
Developing and updating FAQs and knowledge base
Conducting customer satisfaction surveys
Providing detailed QA reports regularly

250+ companies worldwide have already chosen SupportYourApp

Find Out Why

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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Personal Approach

We find an approach to every client’s needs.
Effective Support Tools

We implement the best and up-to-date tools into our daily work.
Expertise

We have a decade of expertise in delivering superb customer service.
24/7 Customer Support

We operate 24/7/365, including holidays.
Expert Teams

Our teams are ready to help your customers with any issue.
60+ Languages

We speak all major languages across major markets.

How it Works

Check integration roadmap and start scaling faster.

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Now
You are here
Choose a package to start with
in 24 hours We will contact you and help you personalize your ideal plan
in 1 week Sign up for our service and confirm all the details
in 10 days Integration: FAQ, template development, system integration, etc.
in 1 month LAUNCH: 1st month prepayment and we go LIVE
after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

Email
in-app
Chat
VoiP
Facebook
WhatsApp
Viber
iMessage
...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

Twitter
Gsuite
Zendesk
Help Scout
Fast Spring
Live Agent
Intercom
Freshdesk
Kayako
Uservoice

Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO — process certification that ensures clients’ data protection and management in accordance with global standards.
Digital Millennium Copyright Act is a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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Monica Perez from Sign Easy — **Monica Perez** Head of CS,
Sign Easy,
signeasy.com,
US.

Todd Penny from GoCodes — **Todd Penny** Founder,
GoCodes,
gocodes.com,
US.

Oliver Breidenbach from Boinx Software Ltd. — **Oliver Breidenbach** CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Kevin La Rue from Skylum, Inc. — **Kevin La Rue** Vice President,
Skylum, Inc.,
Skylum.com,
US.

Josh Brown from Softorino Inc. — **Josh Brown** CMO,
Softorino Inc.,
softorino.com,
US.

Chris Devor from Macroplant, Inc. — **Chris Devor** CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Fill out this form to Get Your Quote

November 26, 2020 by SupportYourApp

Call Center Outsourcing: Best Solution for Your Business Growth

Table of Contents

Reasons to outsource your call center to SupportYourApp

SupportYourApp has a decade of expertise in outsourcing call center outsourcing operations customer support. We have not only been supporting, but making sales, expanding the reach of our clients and using the most modern technology on the market. We have also been developing and growing to become the best call center outsourcing company on the market.

We know that your customers come first

Your customers are our top priority. Helping them resolve their issues, all the while channelling your tone of brand and customer centric values is what we do best.
We will provide you with the information needed

It is understandable that, no matter whether you own a startup or a big business, you want to know all the details and want to have a deep understanding of your customers’ needs and wants. We are going to provide you with all the information you need to feel comfortable to develop and scale your business.
We take care of those, who provide you with the call center outsourcing services

Setting up a call center means that you have to manage and teach a whole lot of agents. Surely, this puts a lot of strain on your already busy schedule. But we are going to eliminate this problem as we take care of hiring (the candidate is signed only after your approval), onboarding and training all the members of your team. We also conduct random quality assurance to ensure that every consultant provides the best customer service possible.
We make outsourcing easy

Outsourcing contact center might look challenging at first glance. But we have a variety of departments and Managers who all work together to deliver the best support services to the customers. We make sure that all our processes are set up and that we have no roadblocks when signing a new customer.
We adapt towards your requirements

Too often call center outsourcing solutions are quite limited, but not at SupportYourApp. You can outsource whatever you see fit — product research, telemarketing, multilingual support.

What call center services can you outsource to SupportYourApp?

Inbound call center services

We determine whether your present leads have a potential of becoming your loyal customers.
- Inbound sales
  
  We prioritize individual buyers’ needs, challenges, goals and opportunities while making a sales call. This helps make a sale easy.
- Technical support
  
  We provide technical customer support for the companies that do not want to build their own in-house team.
- Help desk services
  
  We provide the end users with the information related to your company, product or services.
- Reservation services
  
  Our consultants are going to reserve the product, call times and provide other shipping- and delivery-related services to the end users to ensure a smooth experience.
- Order processing
  
  Forget about processing the orders and checking the stock. We are going to do that for you!
- Call center services for small business
  
  If you are only starting your business journey, our consultants are going to help you be reachable and approachable.
- Virtual receptionist
  
  Transferring the calls, taking first inquiries and making sure that your customers talk to the right person — also in our service set.
Outbound call center services

Researching your market niche to ensure that you have a maximum reach.
- Lead generation
  
  Developing your business by generating more leads and turning them into loyal customers.
- Telesales
  
  We will reach out to the customers to make sales of your goods and services.
- Appointment settings
  
  Too busy to make your own appointments and calls? SupportYourApp is going to free up your schedule by taking these tasks off of your hands.
- Brand management
  
  Developing your brand and delivering your tone of voice while providing the best outsource call center support service.

Make sure that you have excellent customer service by choosing SupportYourApp as a provider of cost-effective outsource call center solutions. Our 24-hour a day, 7 days a week team of professionals is going to provide your customers with the best support experience.

Customer support cases in real life — different sides of the process

But, of course, there are several sides to support. Some customers are easy-going and some just want their ticket to be resolved quickly, efficiently and without a second wasted on chit-chatting. And, for sure, we know how to correctly approach the customers from all the groups. Let’s look at a few of such examples closer!

Case 1: Customer who mixed up the support service

Once, a customer called SupportYourApp by mistake — he was simply looking for another support service for one of his kitchen appliances. Unfortunately, we couldn’t help him with his issue, but we could provide him with the exact phone number he needed to reach the support team. Our consultants searched the web for the correct phone number of the support team operating precisely in the customer’s state.

Helping the customers in every situation and helping them with what we can is our number one priority, and we don’t stop at anything on the way to resolution.

Case 2: Ensuring pets' security — we really care about animal companions

One customer has just purchased a special camera from our clients that allowed her to see how her pets were doing when she wasn’t home. But she had troubles connecting all three of her cameras to her mobile app, as the app could only be connected to one camera at a time. She was very concerned that she was not going to be able to cover all three cameras at once.

Our consultant stayed on the phone with her for more than three hours to ensure that everything was up and running and that she leaves completely satisfied. Which was exactly the result in the end.

Case 3: We are not afraid of reporters or anonymous checks

One of our agents responded to the customer right after receiving the ticket, just like we train all our teams to. The issue was resolved so quickly, that we managed to impress the customer. What we didn’t know was that she was a reporter who was at the time working on a “Customer Support” article for an online resource. Our consultant got a testimonial, and we got another reassurance that we are providing superb customer services.

Case 4: But, we also strive to provide the best service possible to our clients and not only to their customers.

For instance, one of our clients has set a bar of customer satisfaction rate of not lower than 97 percent. Month after month our consultants are holding the bar on this level without letting it sink lower. BUT! On the rare occasions when that does happen, we carefully analyze the situation and make sure that this doesn’t happen again.

Results

SupportYourApp has been gaining experience in providing outsource customer service and support for a decade. We pride ourselves on the quality of our services, and we can surely say that our consultants want and do provide top-notch services, and we, in our turn, do everything in our power to ensure that 100 percent of the end users are completely satisfied with the services they get. Such is the main passion and driving force behind SupportYourApp.

Hire a call center outsourcing provider to grow with SupportYourApp

Be flexible and suit all your customers’ needs

Outsourced call center means that you can look for any kind of flexibility. SupportYourApp offers outsourced customer service 24/7, so your location and the location of your customers poses no issue — we are going to offer coverage that suits you.
Expand your reach

What is the main perk of not being bound to a certain time zone? That is right — you can reach out to the audience anywhere. The process becomes much easier and your company grows quicker. All of this turns possible if you collaborate with a call center outsourcing company like SupportYourApp.
Keep the response time as low as possible

We at SupportYourApp keep our service to the highest standards, which means that we answer all the calls within the shortest time to ensure that the customer experience remains on the same high level and that you have a loyal customer base that can count on getting superb services time after time.
Ensure the best customer service

SupportYourApp outsourced call center consultants are trained to deliver the best services possible. Providing your customers with the best services makes sure that you do not have a pile-up of unanswered calls and heaps of dissatisfied customers. Contact center outsourcing makes sure that your customers get the best services in the market.
Keep all your conversations secure

SupportYourApp is PCI/DSS & ISO-certified, so you don’t have to worry about the safety of your customer’s data. Instead, put those freed resources into managing and scaling your business.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question

How to hire a call center?: While selecting one of many call center outsourcing companies, it is important to consider whether their services fully suit your expectations and whether the outsourced call center for hire is ready to be fully flexible and adaptable. Contact us at [email protected] to find out more about our services.

What are the considerations before outsourcing a call center?: Before outsourcing your contact center, consider how big your team should be, how much time the team will have to dedicate to answering calls and whether you want a dedicated or a shared team. Surely all of this needs to be thought over before contacting an outsourced call center provider.

What is a fair cost to outsourcing a call center?: The cost of outsourcing call center solution fully depends on your business needs. Contact us at [email protected] if you want to find out more about our pricing.

How much do companies save on outsourcing call center?: The cost of supporting the team, expanding your office, buying and installing the latest technologies, conducting team building sessions and so on are all saved if you outsource your contact center support.

What is the best contract for call center outsourcing?: The most important thing to remember when outsourcing a call center, is that it must fully suit your needs and business plan and not include any hidden clauses and additional points.